Let's Talk Teambuilding!

This short and informative e-newsletter is filled with tips for building effective working teams and is published monthly by Janet Stewart-Lussier.

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Workshops > Creating a Service Culture

Creating a Service Culture

Creating a Service CultureFor many people, the quality of the customer service that an organization provides is THE defining factor. Lots of organizations can compete on price, but it's the quality of the organization's products and services that really make the difference.

What do you need to do as the leader of the team to inspire your employees to provide great service to your customers? In this 1-day Creating A Service Culture training workshop, you'll learn leadership strategies as well as best practices in customer service that you will be able to use to move your team "to the next level". You'll discover the power of feedback and learn how to craft and use it to get your employees to commit to great service.

Upon completion of the "Creating a Service Culture" training workshop you will be able to effectively:

  • Use effective leadership skills/styles that help to reduce stress in the workplace and enhance the experiences of customers/clients;
  • Identify your internal and external customers and the expectations of your customers;
  • Set realistic customer service standards and communicate these standards to team members;
  • Maintain customer service standards by supporting, coaching and motivating your team;
  • Understand what constitutes extraordinary customer service; and
  • Apply your learnings to your work situations.

YES - I'd like to arrange to have this workshop delivered in my workplace!

Tell me more about other LET'S TALK TEAMBUILDING Employee Development Workshops!